Return Policy

1. 30-Day Satisfaction Guarantee

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you may return the product within 30 days of delivery for a full refund.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

• The product must be returned within 30 days of delivery
• The product must be unopened and in its original packaging
• The product must be in the same condition as when received
• You must have proof of purchase (order number or receipt)

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at reply@eliteiostore.world or call +64 800 257 887
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Package the product securely in its original packaging
5. Ship the product to the address provided

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, damaged product). We recommend using a trackable shipping method to ensure your return is received.

5. Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

6. Non-Returnable Items

The following items cannot be returned:

• Opened products that have been used
• Products without original packaging
• Products returned after 30 days
• Products damaged due to misuse or negligence

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs, at no charge to you.

8. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order for the desired item.

9. Contact Us

If you have questions about our return policy or need assistance with a return, please contact us: